WHY CAN'T IT BE SIMPLER

Did you ever go to any public counter service to get anything done and realised that what is supposed to be simple and the person behind the counter is just like " why are you bothering me"?
I was at Public Bank main office Jalan Yap Kwan Seng recently and thought that I would poped in to change my ATM card that always gave me problem whenever I wanted to withdraw my money from the auto teller.
The first question the lady behind the counter asked me " Do you have your pass book with you. Hell no. I was thinking why did she asked me such a stupid question and who in the world would carry a pass book with them. Maybe some did but definately not me. In returned when I said I don't have it with me and the thought came to my mind. What if I have it with me, would the next question is , can I see your IC ?
No pass book, ok, IC will do she said to me. So I was thinking why in the fist instant she asked for the freaking pass book.
So I asked her can I get it changed?
Ok RM 50 for that. WHAT???? RM 50 just to changed the atm card.

The whole scenario is just to proof the point that when ever you go and try to get a service behind the counter, you ll end up spoiling your mood for the whole day.